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PILOT ATTITUDES TOWARD AUTOMATION
EDWIN HUTCHINS, BARBARA HOLDER, AND MICHAEL HAYWARD
DISTRIBUTED COGNITION AND HCI LABORATORY
DEPARTMENT OF COGNITIVE SCIENCE
UNIVERSITY OF CALIFORNIA, SAN DIEGO
WEB: HCI.UCSD.EDU
EMAIL: {HUTCHINS, BHOLDER, MHAYWARD}@COGSCI.UCSD.EDU
Abstract: Pilots flying the Boeing 757/767 for a large US-based airline responded to a survey containing 16 attitude probes concerning autoflight automation. Their responses indicate that pilots feel more comfortable with automation as their experience of automation increases. Comparing their responses to those obtained by Earl Wiener a decade ago at another carrier reveals remarkable stability in the community of airline pilots flying this airplane. A cross-correlational analysis of the attitude probes shows that pilots group the probes in terms of facilitation of and interference with the job of flying. This analysis also suggests that pilots are concerned about challenges to pilot authority. A cross-correlational analysis of the pilots reveals variability among the pilots in the dimensions of ``discomfort with automation'' and ``automation as magic''.




Ed Hutchins
1999-08-02